Protect Your Order with Route Shippping & Package Protection
We’re excited to offer Route Package Protection as an optional add-on at checkout. With Route, your order is protected against unexpected issues like loss, theft, or damage while in transit. If anything goes wrong, Route’s fast and simple claims process ensures you get a quick resolution or replacement. Adding Route to your order gives you an extra layer of security and confidence every time you shop with us.
What's Covered?
- Lost packages: If your shipment goes missing in transit, we'll replace it or issue a full refund
- Stolen packages: Protection against porch pirates and theft after delivery
- Damaged items: Coverage for products that arrive broken or damaged
- Wrong items: If you receive the incorrect product, we'll make it right
How It Works
Simply add Route Package Protection to your cart at checkout for a small fee based on your order value. If anything goes wrong with your shipment, file a claim through the Route app or website, and they'll quickly resolve your issue—no hassle, no lengthy forms.
Why Choose Route?
- Instant resolution: Fast claims process with quick replacements or refunds
- Real-time tracking: Monitor your package every step of the way with the Route app
- Peace of mind: Shop with confidence knowing your investment is protected
How Much Does It Cost?
Route Package Protection is calculated as a small percentage of your order total and will be displayed at checkout. Most orders are protected for just a few dollars.
Filing a Claim
If you experience an issue with your shipment:
- Visit route.com or download the Route app
- Enter your order information
- Select your issue type and submit your claim
- Route will resolve your claim quickly—usually within 24-48 hours
Questions? Contact our customer service team or visit Route's Help Center for more information.